Cycle Through the Success of Ortho NorthEast’s Instant Access Clinic

Ortho NorthEast will walk you through our implementation process and the progression of our first two years of our Ortho Walk in Clinic.  We will demonstrate our planning process from ramping up the first clinic to opening a second location.  Learn how we recruited advanced practitioners for this role.  We will show you how we manage front desk and clinical staffing to support the clinic.  Learn how we use GE Centricity to assist us with reports that track patient appointments, surgical referrals, length of office visit, lobby wait duration, etc to support the success of this clinic to our practice.  We will reveal how we use GE Centricity as a scheduling tool with our triage form to guide schedulers in directing eligible patients to the Walk In Clinic. Click the link below to view the 2018 Centricity™ LIVE presentation. EMR24 Cycle [...]

By |2018-07-11T15:26:42-04:00June 19th, 2018|2018 Centricity LIVE, Clinical, Presentation, Scheduling|0 Comments

Narcissists, Drama Queens & Psychopaths

Presenter: Mona Reimers Failing to maximize your practice's expensive IT investment can cost millions of dollars. The costs rise when key stakeholders refuse or fail to use the software to maximize its potential return on investment. This session will discuss why end users resist adopting new technology and actually prefer working in chaotic environments. Hear how the presenter achieved changes in workflows that involved difficult personalities and required the adoption of new technological processes. This session will focus extensively on how to identify difficult workers, help debunk myths, dial down the drama and reign in narcissists and psychopaths. If you lead a team of people through healthcare IT/changes, you will most likely benefit from this session. Click the link below to view a copy of the presentation! Narcissists Drama Queens & Psychopaths - PDF

If Quality is the New Currency, What is Your Exchange Rate on Orders?

Presenters: Tom Pawlik, Krista Bennett, Mike Baeske It can be challenging to get your providers into an overwhelmingly complicated orders module with scrolling custom lists and endless clicks. The process can be simplified without the need of a computer programmer or extensive training, while custom development can elevate your processes to a whole other level. Did you know you can keep your providers and staff in their normal routine, while creating multiple orders, putting money in your pocket and aiding in subsequent workflows? Join Ortho Northeast as we share our experiences with managing orders and how it can increase the exchange rate on your quality currency. Click the link below to view a copy of the presentation! If Quality is the New Currency, What is Your Exchange Rate on Orders - PDF

By |2017-11-01T21:12:22-04:00November 1st, 2017|2017 Fall CHUG Presentation, Clinical, IT, Presentation|0 Comments

Automating the Pain Away

Presenter: Mike Baeske Modern healthcare is full of pain points: constantly changing government programs and regulations, rigid insurance reimbursement rules, and staff turnover, just to name a few. These demands can become overwhelming, but there is hope. With a little investment, workflows can be streamlined and tasks can be automated, alleviating pain and enabling you and your staff to focus on more important responsibilities. In this session, learn how Ortho Northeast (ONE) maximizes practice workflow efficiencies. Mike Baeske from ONE will demonstrate and share different techniques that can be used with Centricity™ Practice Solution (including tips for successful implementation).

By |2018-07-11T15:26:43-04:00May 30th, 2017|2017 Centricity LIVE Presentation, IT, Presentation|0 Comments

Watch Now! Centricity™ Users: How to Cure Hiccups and Create a Seamless Patient Experience

Presenter Krista Bennett & Tom Pawlik Please join us for a free webinar for GE Centricity™ users to learn how to cure hiccups with providers while creating a seamless experience for patients. In this webinar, we'll share tips to make it easy for your staff to be successful. We'll also show you tricks to use to maximize patient care and increase efficiency in the clinical areas. Come see how we use Centricity to do the work for us.

By |2018-07-11T15:26:44-04:00February 1st, 2017|Clinical, Webinar|0 Comments

Watch Now! GE Centricity™ Users: Precertification

Presenter: Mona Reimers Please join us for a free webinar for GE Centricity™ users covering the unique ways to use Centricity's scheduling and EMR tools to reduce the time and work needed to obtain pre-certification. This webinar will show proven results to make "biggest losers" out of the precert department liberating them from re-work and resolve hoarding issues. Participants will also see management tools that can monitor work in progress, time frames for completion, and monitor individual employee contributions to the prior authorization department.

By |2018-07-11T15:26:44-04:00November 23rd, 2016|Billing, Event, Revenue Cycle, Webinar|0 Comments

Watch Now! GE Centricity™ Users: Front Office Workflows

Presenter: Alison Beber Please join us for a free webinar covering tips and tricks to help leverage your investment in GE Practice Management and EMR software at the Front Office. Participants will learn to increase staff efficiencies and streamline workflows to enhance quality and productivity by using simplified staff reports and management dashboards that are reported daily, weekly or monthly. Participants will see a number of examples that show how utilizing customized EMR forms, web pages and PM data can improve workflows.

By |2018-07-11T15:26:44-04:00November 1st, 2016|Event, Front Office, Revenue Cycle, Webinar|0 Comments

Stop Suffering… Break the Pain Cycle

Presenters: Tom Pawlik & Krista Bennett Ortho Northeast has developed, streamlined and automated its pain management tools and workflows to maintain a "work smarter, not harder" approach which allows staff to spend more time with hands on patient care. Whether you have patient issues with chronic pain, acute pain or surgical pain we have some ideas that can help you. Centricity EMR encounter forms can help staff pilot through the tricky and delicate world of pain management. Strategic dashboards and reminders allow staff and supervisors to stay on top of the ever changing narcotic and opioid restrictions. Join us as we share some of the simple tools we use to guide staff through their daily tasks.

By |2018-07-11T15:26:44-04:00October 31st, 2016|2016 Fall CHUG Presentation, Clinical, Presentation|0 Comments

Triage Scheduling Form – Reduce Appointment Scheduling Errors

Presenter: Kylie Mills Are you tired of unhappy providers due to scheduling errors? Is your staff discouraged and frustrated with making mistakes. Appointment Scheduling can be a challenging department from all aspects of an organization. See how ONE utilized the GE Centricity EHR to help appointment schedulers schedule correctly every time without having to memorize pages of preferences. The audience will see how ONE created a form that houses all of our physician preferences so staff can enter in subjective information and as a result they are guided to schedule with the correct provider based on their personal preferences. Observe how this enhanced the confident of our schedulers and reduced training time. Participants will be shown several examples of how this has benefited patients and providers.

Flip or Flop – Renovate Your Centricity PM/EMR to Make the Most of Your Data

Presenters: Cyndi McNutt & Alison Beber Every business must consider their own external and environmental forces when creating their best workflows. Better performing practices track many individual metrics that are relevant to their specific organization, going well beyond the standard industry benchmarking data. Medical practices have far too many inefficient and expensive workflows using complicated data. See how Orthopaedics Northeast (ONE) has simplified staff reports and management dashboards that reported daily, weekly or monthly without "running" reports. Participants will see a number of examples that show how our practice has used customized EMR forms and PM data to improve workflows. See how we have utilized front office staff to capture health history thus freeing up expensive real estate in the exam rooms. The presenters will demonstrate how we have incorporated the use of automated tools vs manual tools that can save [...]