This session will use the popular party game, Never Have I Ever… to spark a conversation about the struggles and pitfalls of prior authorization and pre-certification. Throughout the session, the speaker will present many ways that Centricity datasets can be used to manage the prior authorization process, monitor staff productivity and prioritizing based on payer, staff, skills, provider and location. Click the link below to view the 2019 CHUG presentation. Never Have I Ever
See how Ortho Northeast has implemented solutions to streamline tedious tasks and improve current operations. Presenters will show how being proactive prior to the patient’s appointment will help create a more relaxed and efficient environment for patients, physicians, and staff. Discover how we use Centricity to save valuable real estate time in the exam room with EMR encounter forms, as well as automated processes and workflows. We will demonstrate customized forms and reports that we find valuable. Click the link below to view the 2019 CHUG presentation. Using Centricity Tools to Create a Flawless Experience for Patients and Providers
Studies show that practices are routinely underpaid on their fee for service claims in government and commercial claims. In our fast paced payment posting world, where hundreds and thousands of line items are posted from a single electronic remittance file, a human is often not even able to see what would otherwise be obvious. So, how can anyone be certain that their claims have been adjudicated correctly and that the practice hasn’t been short changed? Even if you look at your data regularly, knowing whether you are getting paid for the services you bill out if difficult because no two payers process claims exactly alike. Each payer uses proprietary rules from ranking of RVUs, to which CPT code is in what order on the claim form and then modifies the payment based on the place of service, whether a provider is [...]
As health care providers, we want to offer the very best quality care to each of our patients. The clinical documentation processes that physicians follow are arguably as important as their interactions with patients. EHR notes can increase communication within the practice, provide better continuity of care, and improve claim reimbursement. Learn how to create EHR forms that pull relevant information into forms specifically designed for the precert department. And see how Ortho Northeast has utilized their EHR forms to improve clinical notes that ensure the payer has the necessary information to authorize or pay a service. Better yet, they can ensure coding compliance with payer guidelines and follow coding rules. Click the link below to view the 2018 Centricity™ LIVE presentation. EMR59 Mother May I Use EMR Forms to Reduce Your Billing and Precert Costs
Presenter: Mona Reimers Failing to maximize your practice's expensive IT investment can cost millions of dollars. The costs rise when key stakeholders refuse or fail to use the software to maximize its potential return on investment. This session will discuss why end users resist adopting new technology and actually prefer working in chaotic environments. Hear how the presenter achieved changes in workflows that involved difficult personalities and required the adoption of new technological processes. This session will focus extensively on how to identify difficult workers, help debunk myths, dial down the drama and reign in narcissists and psychopaths. If you lead a team of people through healthcare IT/changes, you will most likely benefit from this session. Click the link below to view a copy of the presentation! Narcissists Drama Queens & Psychopaths - PDF
Presenters: Alison Beber & Kylie Mills Manual processes result in the same mistakes done over and over again. Automation has allowed us to eliminate everyday tasks, reduce staff errors and provide perspective to the decision making process throughout the organization. See how Ortho Northeast has implemented solutions to streamline tedious tasks and improve current operations through the provision of additional information provided by automated reports using GE Centricity data. Through automation in your practice, you can now focus on improving processes rather than doing the process itself. Click the link below to view a copy of the presentation! How to Reduce Errors and Increase Staff Productivity - PDF
Presenter: Mona Reimers Please join us for a free webinar for GE Centricity™ users covering the unique ways to use Centricity's scheduling and EMR tools to reduce the time and work needed to obtain pre-certification. This webinar will show proven results to make "biggest losers" out of the precert department liberating them from re-work and resolve hoarding issues. Participants will also see management tools that can monitor work in progress, time frames for completion, and monitor individual employee contributions to the prior authorization department.
Presenter: Alison Beber Please join us for a free webinar covering tips and tricks to help leverage your investment in GE Practice Management and EMR software at the Front Office. Participants will learn to increase staff efficiencies and streamline workflows to enhance quality and productivity by using simplified staff reports and management dashboards that are reported daily, weekly or monthly. Participants will see a number of examples that show how utilizing customized EMR forms, web pages and PM data can improve workflows.
Presenter: Mona Reimers Insurers require permission for office visits, medications, surgeries, medical devices and therapies - and the list continues to grow. At the same time, insurers are adding to the amount of medical information they require before granting permission for patients to have the services they need. And because the insurers' processes are so flawed, re-work and wasted effort is everywhere. Hospitals and other third parties involved in care often need to share the precert information, adding yet another required communication that eats away at staff time. It is no wonder that fear of a missed authorization or a denial often causes staff to start hoarding paperwork and causes them to constantly "double check" their work, reviewing the same lists over and over. The session will demonstrate unique ways to use Centricity's scheduling and EMR tools to reduce the time [...]
Presenter: Kylie Mills Are you tired of unhappy providers due to scheduling errors? Is your staff discouraged and frustrated with making mistakes. Appointment Scheduling can be a challenging department from all aspects of an organization. See how ONE utilized the GE Centricity EHR to help appointment schedulers schedule correctly every time without having to memorize pages of preferences. The audience will see how ONE created a form that houses all of our physician preferences so staff can enter in subjective information and as a result they are guided to schedule with the correct provider based on their personal preferences. Observe how this enhanced the confident of our schedulers and reduced training time. Participants will be shown several examples of how this has benefited patients and providers.